Refund policy

Treeline Farms, LLC – Return & Refund Policy

Accessibility & Accommodations: Treeline Farms, LLC is committed to providing an accessible experience for all users. If you require accommodations or experience difficulty accessing any part of our website or services, please contact us at hello@treelinefarms.com. We will work with you to provide reasonable accommodations or alternative access where possible.

At Treeline Farms, your satisfaction means everything to us. We want you to love your purchase and feel confident supporting our small, family-run farm. That’s why we offer our 30-Day Happiness Guarantee—a promise to work with you to make things right if something isn’t perfect.

General Practices

  • Refunds or exchanges are only offered for defective products, and we’ll do our best to provide a replacement or alternative solution.

  • Products are recommended for use within 6 months, unless otherwise noted, though most items are shelf-stable up to 12 months.

  • By purchasing, you acknowledge and accept the product description provided on our website.

  • Because our products are made with natural ingredients and contain no synthetic stabilizers or performance enhancers, results may vary from person to person. Individual body chemistry, lifestyle, and expectations all play a role in product performance.

30-Day Happiness Guarantee

If you’re not completely satisfied with a product within 30 days of receipt, contact us. While we cannot offer traditional refunds on skincare products once opened, we are committed to working with you to find a fair and thoughtful resolution, which may include:

  • A product replacement
  • Store credit
  • A discount on your next purchase
  • Personalized guidance on product use

Items Not Eligible for Traditional Returns or Refunds

Due to hygiene, safety, and quality considerations, opened or used skincare products are not eligible for return or refund. This includes products that may not meet individual performance expectations.

  • Skincare products
  • Perishable items, including all meat products
  • Bulk beef deposits (These are non-refundable retainers, as your commitment supports the full lifecycle and resources for your share of the animal.)

Working Together for Your Satisfaction

We are committed to providing a personalized experience for every customer. Please reach out via hello@treelinefarms.com with any concerns, questions, or feedback. We handle each situation one-on-one and will collaborate with you to find a solution that leaves you happy and satisfied.

Your Feedback Matters

Your feedback helps us improve our products and service. If there’s anything about your experience with Treeline Farms that you’d like to share, we welcome your input.

Thank you for supporting our small farm and for being part of the Treeline Farms family. Your satisfaction is our priority, and we look forward to serving you.

Note: This policy may be updated without notice. Please check this page for the most current information.