Shipping policy
Shipping & Pick-Up Policy
Accessibility & Accommodations
Treeline Farms, LLC is committed to providing an accessible experience for all users. If you require accommodations or experience difficulty accessing any part of our website or services, please contact us at hello@treelinefarms.com. We will work with you to provide reasonable accommodations or alternative access where possible.
Order Preparation
At Treeline Farms, LLC, we lovingly prepare every order and carefully package items to ensure they are ready for safe transport, pickup, or delivery.
Shipping (Non-Food Items & Eligible Products)
We typically process and ship eligible non-food orders within two (2) business days, excluding holidays, weekends, and made-to-order items.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at the time of checkout. Please carefully review your shipping information before submitting your order.
If you discover that your shipping address is incorrect, contact us immediately at hello@treelinefarms.com. While we will make every reasonable effort to update your order before it ships, we cannot guarantee address changes once an order has entered processing or has been shipped.
Treeline Farms, LLC is not responsible for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.
Tracking & Delivery
Once your order has shipped, you will receive an email containing your USPS or carrier tracking information so you can monitor its delivery status.
Delivery is considered complete when the carrier marks the package as delivered to the shipping address provided at checkout. Treeline Farms, LLC is not responsible for packages after confirmed delivery by the carrier, including situations involving incorrect shipping addresses, theft, or other circumstances outside of our control.
Risk of loss transfers to the customer upon delivery to the shipping address provided with the order.
If your package is lost or damaged while in transit due to carrier error, please contact us promptly. We will gladly assist you in working with the shipping carrier to help resolve the issue.
Beef & Local Food Products: Pickup or Local Delivery Only
We do not currently ship beef or frozen food products via third-party carriers. To ensure freshness, safety, and proper handling, all beef and local food items are fulfilled through coordinated pickup or local delivery only.
Options may include:
- Pre-coordinated pickup at set location
- Pickup at a scheduled farmers market or pop-up
- Local delivery within our designated delivery zones
For in-stock food items, we will contact you after your order is placed to coordinate pickup or delivery details.
For bulk beef, beef boxes, or preorder items that require a harvest or restock period, we will communicate with you via email regarding availability and fulfillment timing.
Food products coordinated for pickup or local delivery are managed directly with you. Tracking numbers are not provided for these orders outside of our direct communication regarding order status and delivery or pickup arrangements.
Frozen Food Handling & Delivery Safety
All frozen food orders are transported in a temperature-controlled, chilled or frozen environment to maintain food safety and quality throughout fulfillment. We take care to ensure products remain at appropriate, safe temperatures until the time of delivery or pickup.
To protect the integrity of your order, we require that someone be physically available to receive all frozen food deliveries. Once an order has been delivered and accepted, responsibility for proper storage transfers to the customer. Treeline Farms, LLC is not responsible for product quality if delivery instructions are not followed or if no one is available to receive the order at the scheduled time.